Solu77 Privacy Policy

1. Introduction and Information Collected

solu77 takes the protection of your privacy and personal information extremely seriously. This privacy policy explains how we collect, use, store and protect your information. By using our platform, you consent to the practices described in this policy.

We only collect information necessary to provide our services and enhance your gaming experience. solu77 Following bank-grade encryption and international data protection standards that ensure your information is always secure.

1.1 Personal Information Collection

We collect the following types of information:

• Identity information: Name, date of birth, nationality, national ID or passport number
• Contact information: Email address, phone number, postal address
• Financial information: Bank account details, payment method information, transaction history
• Account information: Username, password (encrypted), security question answers
• Device and log data: IP address, browser type, operating system, access times
• Gaming data: Bet history, win and loss records, game preferences and habits
• Verification documents: Proof of identity, proof of address, payment verification documents

1.2 Automatically Collected Information

When you solu77 When you use our site, we automatically collect certain technical information through cookies and similar technologies. This includes your device identifiers, geolocation data, browsing patterns, and your interactions on the site. This information helps us improve performance and deliver personalized experiences.

2. Use and Purpose of Information

solu77 uses your information for various legitimate purposes necessary to provide our services and fulfill legal obligations. We never sell your information to third parties for marketing purposes.

2.1 Primary Use Cases

• Account management: Create, maintain and verify your account
• Transaction processing: Process deposits, withdrawals and betting transactions
• Customer support: Respond to your questions, complaints and requests
• Security and fraud prevention: Detect and prevent unauthorized access, fraud and abuse
• Legal compliance: Comply with KYC, AML and other regulatory requirements
• Service improvement: Improve our platform and gaming experience
• Contact: Inform you about important updates, promotions and new features

2.2 Marketing and Promotions

We may use your information to notify you about promotional offers, bonuses and special events. You can always opt out of marketing communications in your account settings or by clicking the unsubscribe link in emails. However, important account-related communications cannot be opted out of.

3. Information Sharing and Disclosure

solu77 respects your privacy and does not share your personal information with third parties without your consent, except in the following limited circumstances:

3.1 Authorized Third Parties

• Payment processors: To process deposits and withdrawals
• Verification services: For KYC and identity verification
• Game providers: To provide gaming services
• IT service providers: For hosting, maintenance, and security services
• Customer support tools: To provide support services

All third-party partners must comply with strict confidentiality agreements and may only use information for their specific tasks.

3.2 Legal Requirements

We may disclose your information when required by law, such as by court order, government investigation, or regulatory authority request. We may disclose information to protect our rights, prevent fraud or assist law enforcement agencies.

4. Data Retention and Deletion

We retain your personal information for as long as your account remains active or as needed to provide our services. Due to legal and regulatory requirements, we may be required to retain certain information for extended periods, typically 5-7 years after account closure.

4.1 Data Retention Period

• Account information: Duration of active account + 7 years
• Transaction records: 7 years (legal requirement)
• Communication logs: 3 years
• Marketing consent: Until you withdraw
• Cookies and tracking data: 12 months

4.2 Your Data Rights

You have:

• Right of access: Request a copy of your stored data
• Right to rectification: Update incorrect or incomplete information
• Right to deletion: Request deletion of your data (subject to certain conditions)
• Right to restrict processing: Request to restrict the use of your data
• Right to data portability: Receive your data in structured format
• Right to object: Object to specific processing activities

5. Cookies and Tracking Technology

solu77 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site performance and provide personalized content. Cookies are small text files stored on your device when you visit our site.

5.1 Types of Cookies

• Essential cookies: Essential for site functionality (login, security)
• Performance cookies: Track site usage and performance
• Functional cookies: Remember your preferences and settings
• Targeting cookies: Display relevant ads and promotions

You can manage or delete cookies in your browser settings. However, please note that disabling cookies may prevent some site features from working properly.

6. Children's Privacy

solu77 Not for persons under 18 years of age. We do not knowingly collect personal information from persons under 18. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.

7. Policy Updates and Changes

We may update this privacy policy from time to time to reflect changes in our practices, technological improvements or legal requirements. We will notify you of any significant changes by email or notice on the site. Continued use of our services under the updated policy means you acknowledge the changes.

8. Contact and Complaints

If you have any questions, concerns or requests regarding your privacy and data protection, please contact our Data Protection team:

• Email: [email protected]
• Support team: [email protected]
• Live Chat: Available 24/7 on our website

We strive to respond to all privacy-related requests within 48 hours. If you are not satisfied with our response, you have the right to file a complaint with the Data Protection authority in your country.