Solu77 Terms and Conditions

1. General Terms and Conditions

solu77 Welcome. These terms and conditions apply to the use of our website and mobile application. By using our services, you acknowledge that you have read, understood, and accepted all these terms and conditions in full. If you do not agree with these terms and conditions, please do not use our services.

solu77 We reserve the right to change, amend, or update these terms and conditions at any time. Changes will take effect when posted on this page. It is your responsibility to check this page regularly. Continued use of our services after changes means you have accepted the new terms and conditions.

1.1 Age and Eligibility

• solu77 You must be at least 18 years of age to open an account
• You must be legally eligible to participate in online betting and gaming
• Online gaming must be legal under the laws of your country
• You must be mentally and legally capable of entering into a contract
• If you are from a restricted territory or country, you may not use our services

1.2 Account Responsibility

Each user may open only one account. Creating multiple accounts is strictly prohibited and may result in all accounts being closed and all balances forfeited. Your account is for your personal use only and may not be used by anyone else.

2. Registration and Account

solu77 When registering, you must provide accurate, complete, and up-to-date information. Providing false or incorrect information may result in your account being suspended or closed and any winnings forfeited. We may request documents to verify your identity at any time.

2.1 Account Security

• Keep your login credentials (username and password) confidential and do not share them with anyone
• Use a strong password that is difficult to guess
• Report any unauthorized access or suspicious activity on your account to us immediately
• You are fully responsible for all activity on your account
• Log out after each use, especially on shared or public computers

2.2 Account Verification (KYC)

We may request documents to verify your identity such as national ID card, passport, driving license, utility bill, etc. This is necessary to prevent money laundering and ensure security. Failure to submit documents may result in restricted withdrawals and other services. We keep your information completely confidential and use it solely for verification purposes.

3. Deposits and Withdrawals

3.1 Deposit Policy

solu77 We support various payment methods such as mobile banking, bank transfer, debit/credit cards, and online wallets. Deposits are usually processed instantly and added to your account. Minimum deposit is BDT 100. You may only use payment methods in your own name.

• All deposits must be from your own payment source
• Third-party payments are not accepted and will be refunded
• Specific terms apply for using deposit bonuses
• You can start playing immediately after depositing

3.2 Withdrawal Policy

You may withdraw your winnings at any time, but must first complete KYC verification. Minimum withdrawal is BDT 500. Withdrawal requests are processed within 1-24 hours. You must withdraw using the same method you deposited with whenever possible. Bonus balance must meet wagering requirements before withdrawal.

• Identity verification is mandatory for first withdrawal
• Withdrawals are fee-free but payment provider charges may apply
• Large withdrawals may be split into multiple transactions
• Withdrawals may be delayed or rejected in case of suspicious activity

4. Betting and Gaming Rules

solu77 All bets and game results are final and not subject to challenge once the game is complete. All games use certified RNG (Random Number Generator) which ensures completely random and fair results. We do not manipulate any game outcomes.

4.1 Bet Acceptance

• All bets are irreversible once confirmed
• Bets may be voided in case of technical errors or incorrect odds
• We reserve the right to reject or limit any bet
• Bets already placed remain valid if disconnected
• Check each bet confirmation to avoid duplicate bets

4.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Collusion or conspiracy with other players
• Bonus abuse or system manipulation
• Using bots, scripts, or automated tools
• Using multiple accounts to gain unfair advantage
• Money laundering or use of illegal funds
• Any form of fraud or dishonest activity

5. Bonuses and Promotions

solu77 We offer various types of bonuses and promotions such as welcome bonus, deposit bonus, cashback, free spins, etc. Each bonus has specific terms and wagering requirements that must be met before withdrawal.

5.1 Bonus Terms and Conditions

• Bonus offers are for eligible players only
• Each bonus has specific wagering requirements (typically 30x-50x)
• Bonus abuse will result in cancellation of bonus and winnings
• The same bonus cannot be claimed using multiple accounts
• Bonuses must be used before expiry
• We reserve the right to cancel or modify any bonus

5.2 Wagering Requirements

You must wager (bet) a specified amount before withdrawing bonus money. For example, BDT 1000 bonus with 30x wagering means you must bet a total of BDT 30,000. Different games contribute at different rates to wagering. Slots typically contribute 100% while table games contribute 10-20%.

6. Responsible Gaming

solu77 We promote and are committed to helping with responsible gaming. Gaming should be a form of entertainment, not a source of income. Never bet beyond your means. We provide tools to help you control your gaming.

• Deposit limits: Set daily, weekly, or monthly deposit limits
• Loss limit: Set a maximum loss amount
• Session Time Limit: Restrict the length of gaming sessions
• Self-Exclusion: Suspend your account for a set period
• Reality check: Receive regular reminders about your gaming time and spending

If you feel gaming is becoming a problem, please contact our support team immediately or seek professional help.

7. Account Suspension and Closure

solu77 We reserve the right to suspend or close any account at any time without stating a reason. Common reasons include:

• Violation of Terms and Conditions
• Fraudulent activity or suspicious transactions
• Operating multiple accounts
• Failure to verify age
• Providing fake documents or information
• Bonus abuse or system manipulation

If your account is closed, all bonus and promotional funds will be forfeited. Valid deposits and winnings will be refunded, but any suspicious funds may be withheld pending investigation.

8. Privacy and Data Protection

We are committed to protecting your personal information and privacy. We use advanced SSL encryption and security measures to keep your data safe. We do not share your information with third parties without your consent or legal requirement. For details, see our Privacy Policy Read.

9. Dispute Resolution and Contact

In case of any dispute or issue, contact our customer support team first. We aim to respond and provide resolution within 48 hours. If you are not satisfied with our resolution, you may refer to an independent third-party mediator.

Contact: Our 24/7 customer support team is available via live chat, email ([email protected]), and phone.

10. Legal and Regulatory

These terms and conditions and use of our platform are governed by applicable laws and regulations. solu77 Licensed and regulated. Any legal disputes will be resolved in the courts of our jurisdiction.